How to Report a Client Crash - Revision history

Itsveo: /* When the Game Crashes */

2022-09-20T00:33:53Z

When the Game Crashes

← Older revision		Revision as of 00:33, 20 September 2022
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	When you go to that location after a game client crash, you should find the previously mentioned file "output_log.txt". You may also find a folder with an odd numerical name. This folder is automatically created by Unity (which explains the odd numerical name) when the game client crashes and contains the most valuable information for tracking down the crash.		When you go to that location after a game client crash, you should find the previously mentioned file "output_log.txt". You may also find a folder with an odd numerical name. This folder is automatically created by Unity (which explains the odd numerical name) when the game client crashes and contains the most valuable information for tracking down the crash.

	If you see a folder like that, '''please''' zip it up and e-mail it to ~~eric~~@projectgorgon.com[mailto:eric@projectgorgon.com]. The files inside this folder and invaluable for tracking down crashes!		If you see a folder like that, '''please''' zip it up and e-mail it to support@projectgorgon.com[mailto:eric@projectgorgon.com]. The files inside this folder and invaluable for tracking down crashes!

	MAC OS Users should be able to locate the log at '''/Users/username/Library/Logs/Unity/'''. It may be named player.log instead of the above-referenced title.		MAC OS Users should be able to locate the log at '''/Users/username/Library/Logs/Unity/'''. It may be named player.log instead of the above-referenced title.

	Linux OS Users should be able to locate the log at '''/home/[USER]/.config/unity3d/Elder Game/Project Gorgon/'''. It may be named player.log instead of the above-referenced title.		Linux OS Users should be able to locate the log at '''/home/[USER]/.config/unity3d/Elder Game/Project Gorgon/'''. It may be named player.log instead of the above-referenced title.

Taledar: /* When the Game Crashes */

2018-07-02T19:20:29Z

When the Game Crashes

← Older revision		Revision as of 19:20, 2 July 2018
Line 34:		Line 34:

	If you see a folder like that, '''please''' zip it up and e-mail it to eric@projectgorgon.com[mailto:eric@projectgorgon.com]. The files inside this folder and invaluable for tracking down crashes!		If you see a folder like that, '''please''' zip it up and e-mail it to eric@projectgorgon.com[mailto:eric@projectgorgon.com]. The files inside this folder and invaluable for tracking down crashes!

			MAC OS Users should be able to locate the log at '''/Users/username/Library/Logs/Unity/'''. It may be named player.log instead of the above-referenced title.

			Linux OS Users should be able to locate the log at '''/home/[USER]/.config/unity3d/Elder Game/Project Gorgon/'''. It may be named player.log instead of the above-referenced title.

BetaNotus: /* When the Game Crashes */

2018-07-02T19:12:11Z

When the Game Crashes

← Older revision		Revision as of 19:12, 2 July 2018
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	The game client also creates a file called "output_log.txt" when it crashes. This file has the same name as the launcher output file but is in a different location - so it is very important to make sure that you send the devs the right file!		The game client also creates a file called "output_log.txt" when it crashes. This file has the same name as the launcher output file but is in a different location - so it is very important to make sure that you send the devs the right file!

	On Windows, the game client usually installs itself to a location like this one: "C:\Users\Sandra\AppData\~~Local~~\~~ProjectGorgon~~\~~WindowsPlayer~~". You can double-check the location of your particular game files by running the launcher. At the bottom of the launcher, you should see a message like so:		On Windows, the game client usually installs itself to a location like this one: "C:\Users\Sandra\AppData\LocalLow\Elder Game\Project Gorgon". You can double-check the location of your particular game files by running the launcher. At the bottom of the launcher, you should see a message like so:

	"(Files downloading to C:/Users/Sandra/AppData/LocalLow/Elder_Game/Project_Gorgon)"		"(Files downloading to C:/Users/Sandra/AppData/LocalLow/Elder_Game/Project_Gorgon)"

BetaNotus: /* When the Game Crashes */ Fixed path.

2018-07-02T19:11:28Z

When the Game Crashes: Fixed path.

← Older revision		Revision as of 19:11, 2 July 2018
Line 29:		Line 29:
	On Windows, the game client usually installs itself to a location like this one: "C:\Users\Sandra\AppData\Local\ProjectGorgon\WindowsPlayer". You can double-check the location of your particular game files by running the launcher. At the bottom of the launcher, you should see a message like so:		On Windows, the game client usually installs itself to a location like this one: "C:\Users\Sandra\AppData\Local\ProjectGorgon\WindowsPlayer". You can double-check the location of your particular game files by running the launcher. At the bottom of the launcher, you should see a message like so:

	"(Files downloading to C:/Users/Sandra/AppData/~~Local~~/~~ProjectGorgon~~/~~WindowsPlayer~~)"		"(Files downloading to C:/Users/Sandra/AppData/LocalLow/Elder_Game/Project_Gorgon)"

	When you go to that location after a game client crash, you should find the previously mentioned file "output_log.txt". You may also find a folder with an odd numerical name. This folder is automatically created by Unity (which explains the odd numerical name) when the game client crashes and contains the most valuable information for tracking down the crash.		When you go to that location after a game client crash, you should find the previously mentioned file "output_log.txt". You may also find a folder with an odd numerical name. This folder is automatically created by Unity (which explains the odd numerical name) when the game client crashes and contains the most valuable information for tracking down the crash.

	If you see a folder like that, '''please''' zip it up and e-mail it to eric@projectgorgon.com[mailto:eric@projectgorgon.com]. The files inside this folder and invaluable for tracking down crashes!		If you see a folder like that, '''please''' zip it up and e-mail it to eric@projectgorgon.com[mailto:eric@projectgorgon.com]. The files inside this folder and invaluable for tracking down crashes!

Srand at 21:47, 20 June 2016

2016-06-20T21:47:02Z

← Older revision		Revision as of 21:47, 20 June 2016
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			{{Underconstruction}}

	{{Ambox		{{Ambox
	\|border=blue		\|border=blue

Srand: Preliminary info on reporting different types of crashes. Needs pics and a better organization. also needs Mac details.

2016-06-20T21:44:36Z

Preliminary info on reporting different types of crashes. Needs pics and a better organization. also needs Mac details.

New page

{{Ambox
|border=blue
|type=Author's note:
|info=If Project: Gorgon crashes when you try to log in or while you are playing, the devs need to know! But the devs can't fix the crash if they don't have any information on what happened. This page describes exactly what you can do to help the devs when P:G crashes.
}}{{TOCright}}

==First Things First==

You should always run Project: Gorgon by running the launcher. For the Window version, that's the file called "ProjectGorgonLauncherWin.exe". The Mac version is "ProjectGorgonLauncherMac.app".

The launcher checks for changes that you need to download in order to play. If you don't run the launcher to start the game, then you may crash because one of your files is out of date.

So first things first: Run the launcher to see if that fixes your crashing problem!

==When the Launcher Crashes==

Sometimes the launcher itself crashes as soon as you try to run it. This is pretty rare, but if it does happen then the launcher will create a file called "output_log.txt" in the same location as the launcher.

If your launcher crashes, then please e-mail the file "output_log.txt" from the same location as the launcher to eric@projectgorgon.com[mailto:eric@projectgorgon.com].

==When the Game Crashes==

If you run the launcher successfully, but crash after that - on the login screen, at character select, or while you are playing - then your actual game client has crashed. Congratulations!

The game client also creates a file called "output_log.txt" when it crashes. This file has the same name as the launcher output file but is in a different location - so it is very important to make sure that you send the devs the right file!

On Windows, the game client usually installs itself to a location like this one: "C:\Users\Sandra\AppData\Local\ProjectGorgon\WindowsPlayer". You can double-check the location of your particular game files by running the launcher. At the bottom of the launcher, you should see a message like so:

"(Files downloading to C:/Users/Sandra/AppData/Local/ProjectGorgon/WindowsPlayer)"

When you go to that location after a game client crash, you should find the previously mentioned file "output_log.txt". You may also find a folder with an odd numerical name. This folder is automatically created by Unity (which explains the odd numerical name) when the game client crashes and contains the most valuable information for tracking down the crash.

If you see a folder like that, '''please''' zip it up and e-mail it to eric@projectgorgon.com[mailto:eric@projectgorgon.com]. The files inside this folder and invaluable for tracking down crashes!